FAQs
Picard Peanuts, Ontario’s first peanut company - Help & FAQs
How can we help?
Our team at Picard Peanuts are happy to help you find the answers to any questions you may have. Can’t find the answer you’re looking for down below? Feel free to send us an email or give us a call at (519) 426-6700.
Popular Questions
Currently we only ship within Canada.
We have six different retail locations across Ontario in Windham Centre, Arva, Morriston, Fonthill, Fort Erie and Woodstock. To learn more about our store locations and operating hours, please click here.
Yes! Picard Peanuts is a family owned business with deep roots in Canada. As the first family of peanut farmers in Ontario, we have serious Canadian pride. All of our products are either grown or manufactured in Ontario, ensuring consistent quality and freshness in every order. Customer satisfaction is at the root of everything we do, as we strive to always create a delicious, high quality product at a fair price.
Information About Your Order
Through our secure payment page, you can pay using Visa and Mastercard.
Most orders are processed within 24-48 hours. In a rush? Give our office a call at (519) 426-6700 and we’ll see what we can do about rushing your order.
Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, you’re shipping confirmation email will feature a tracking number for your convenience.
We can’t guarantee that you’ll be able to cancel your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you would like to cancel it, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.
We are committed to our customer’s satisfaction. If for whatever reason you are unsatisfied with your order, please let us know at contactus@picardpeanuts.com.
You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged or you’ve received the incorrect order. Some exclusions may apply.
We reserve the right to refuse a refund if:
- The product was not purchased on picardpeanuts.com.
- The product has been damaged from customer mishandling.
- The product packing has been opened or is otherwise not intact.
- The product has been repackaged.
- The product has been damaged from heat outside our control
- The 14-day refund window has passed.
We handle returns on a case by case basis, so please get in contact with us as soon as possible to discuss your issue.
We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong quantity, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.
You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged or you’ve received the incorrect order. Some exclusions may apply.
All of our products are made in house, meaning that it’s very unlikely that items you order will be cancelled due to stock issues. If we don’t currently have stock, we will be able to make new stock in order to fulfil orders.
On the rare occasion that we need to cancel part or all of an order, our team will get in touch with you to update you on the situation and offer to replace or refund your missing items.
Shipping chocolate items in the summer can be difficult. In order to protect your order, we recommend that you are home when your package is due, so you can quickly take it inside and out of the hot sun. Additionally, if you won’t be home, we recommend that you ship your package to your office or other temperature-controlled locations to prevent melting.
Picard Peanuts takes as many precautions as we can, ensuring that the product is intact and solid before it leaves our facility. Unfortunately, we cannot take responsibility or offer refunds for damage done to products due to warm weather while in the shipping stage.
Shipping Information
Currently we only ship within Canada.
Most orders aaFor all Picard Peanuts products, please note that shipping costs vary depending on your delivery location, plus your choice of courier and their availability. To discover your courier options and the exact shipping prices for your delivery, please complete all requested details at checkout, including your postcode. Here, you’ll be able to check whether Canpar, FedEx, Purolator, and UPS operate within your local area.re processed within 24-48 hours. In a rush? Give our office a call at (519) 426-6700 and we’ll see what we can do about rushing your order.
Shipping times vary based on the shipping courier used and your location, however most orders are fulfilled on our end within 24-48 hours. You will receive an email confirmation once your order has been shipped.
If you selected a tracked shipping option at checkout, you’re shipping confirmation email will feature a tracking number for your convenience.
We can’t guarantee that you’ll be able to change your shipping address once the order has been placed, as it will depend whether or not we’ve already shipped your order. If you realize after placing your order that you inputted the wrong address, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.
If you haven’t received an order confirmation email or shipping confirmation email within 24 hours of placing your order, please contact us at contactus@picardpeanuts.com or (519) 426-6700. Please include the order confirmation number if possible, if not we’ll be able to confirm your order using your email address.
Account Information
Please click here to change your email address or any other personal account information.
If you have forgotten your account password, then please click here. You will be required to enter the email address associated with your account in order to change the password.
If you are already logged in and want to change your password, then please click here.
If you have forgotten your password, you can reset it by clicking here. You’ll need to input the email address associated with your account in order to reset your password.
We can’t guarantee that you’ll be able to change your shipping address once an order has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you input the wrong shipping address, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.
If you are logged on and want to change the shipping address on file, then please click here.
When you create an account with Picard Peanuts online, this is strictly for online use and will not be reflected in-store.
It’s super easy! You can create an account by clicking here.
You can place multiple orders to multiple locations on one account. Simply fill out the shipping address you would like your order shipped to when checking out.
If you’re looking to buy a large order for your business or a crowd, shoot us an email at contactus@picardpeanuts.com or give us a call at (519) 426-6700 to place your order.
Returns & Refunds
We are committed to our customer’s satisfaction. If for whatever reason you are unsatisfied with your order, please let us know at contactus@picardpeanuts.com.
You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged or you’ve received the incorrect order. Some exclusions may apply.
We reserve the right to refuse a refund if:
- The product was not purchased on picardpeanuts.com.
- The product has been damaged from customer mishandling.
- The product packing has been opened or is otherwise not intact.
- The product has been repackaged.
- The product has been damaged from heat outside our control
- The 14-day refund window has passed.
We handle returns on a case by case basis, so please get in contact with us as soon as possible to discuss your issue.
We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong quantity, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.
You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged or you’ve received the incorrect order. Some exclusions may apply.
All of our products are made in house, meaning that it’s very unlikely that items you order will be cancelled due to stock issues. If we don’t currently have stock, we will be able to make new stock in order to fulfil orders.
On the rare occasion that we need to cancel part or all of an order, our team will get in touch with you to update you on the situation and offer to replace or refund your missing items.
Shipping chocolate items in the summer can be difficult. In order to protect your order, we recommend that you are home when your package is due, so you can quickly take it inside and out of the hot sun. Additionally, if you won’t be home, we recommend that you ship your package to your office or other temperature-controlled locations to prevent melting.
Picard Peanuts takes as many precautions as we can, ensuring that the product is intact and solid before it leaves our facility. Unfortunately, we cannot take responsibility or offer refunds for damage done to products due to warm weather while in the shipping stage.
You can call (519) 426-6700 for customer service between 08:00 and 17:00, Monday to Friday. Alternatively, you can email us at contactus@picardpeanuts.com. We will get back to you as soon as possible.
Payment Methods
Through our secure payment page, you can pay using Visa and Mastercard .
In store we accept cash, debit and all major credit cards.
You are unable to pay for your online order by phone. All online orders must be processed through our website using Visa or Mastercard.
We value your privacy. In order to ensure each online order is secure, we use Secure Socket Layer (SSL) encryption. You can trust that your information is just as safe and secure when you shop at our stores in person. Therefore, none of the payment information given to us from our customers is stored on file.
Our Business & Our Locations
Since 1979, Picard Peanuts Ltd. has been a staple part of the Canadian peanut growing industry. We initiated the first commercial shelling plant in the Great White North. Owned and operated by Jim Picard Jr. and his family, the company is famous for producing the original Chip Nuts™ alongside over 150 other products. These include jumbo cocktail peanuts, extra fancy Virginia redskins, Ontario-grown Valencia peanuts, and much more. In 1980, we opened our first retail store on Highway 24, north of Simcoe. This was alongside Canada’s first commercial peanut shelling plant. Business has boomed ever since! Now operating six retail stores throughout Southwestern Ontario, if you’re ever in the neighbourhood, come and stop by our big blue barns. We’d love to meet in person and show you the many types of peanuts and retro candy we have in store. Believe us, you’ll be amazed at the selections!
We are not. We are a family owned business, with six different locations in Ontario. In 2012, Picard Peanuts split into two separate businesses, Picard Foods and Picard Peanuts Ltd (which is us!). Both companies are healthy competitors, dedicated to serving the best quality confections and freshly roasted peanuts in their own unique ways.
Yes! Picard Peanuts is a family owned business with deep roots in Canada. As the first family of peanut farmers in Ontario, we have serious Canadian pride. All of our products are either grown or manufactured in Ontario, ensuring consistent quality and freshness in every order. Customer satisfaction is at the root of everything we do, as we strive to always create a delicious, high quality product at a fair price.
Yes! We have six different locations across Ontario in Windham Centre, Arva, Morriston, Fonthill, Fort Erie and Woodstock. If you ever find yourself in the neighbourhood, come stop by our big blue barn and say hi! We’d love to meet you in person. To learn more about our store locations and operating hours, please click here.
We have six different retail locations across Ontario in Windham Centre, Arva, Morriston, Fonthill, Fort Erie and Woodstock. To learn more about our store locations and operating hours, please click here.
To learn more about our individual store hours, please click here.