How can we help?

Most orders are processed within 24 to 48 hours. In a rush? Give our office a call at (519) 426-6700 and we'll see what we can do about rushing your order.

Once you order, you'll receive an order confirmation email. You'll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will include a tracking number.

We can't guarantee that you'll be able to cancel or change your order once it has been placed, as it depends on whether we've already fulfilled it. Please get in touch as soon as you can at contactus@picardpeanuts.com or (519) 426-6700 and we'll see what we can do to help.

All of our products are made in house, so it's very unlikely that items you order will be cancelled due to stock issues. If we don't currently have stock, we can make new stock to fulfil orders.

On the rare occasion that we need to cancel part or all of an order, our team will get in touch to update you and offer to replace or refund your missing items.

If you haven't received a confirmation email within 24 hours of placing your order, please contact us at contactus@picardpeanuts.com or (519) 426-6700. Include the order confirmation number if you can. If not, we can confirm your order using your email address.

If you're looking to place a large order for your business or a crowd, email us at contactus@picardpeanuts.com or call (519) 426-6700.

Yes. You can place multiple orders to multiple locations. Simply fill out the shipping address you would like each order sent to when checking out.

Currently we only ship within Canada and the United States.

Our shipping rates are calculated live at checkout, so you get accurate pricing based on your delivery location and order size. Add your items to the cart, enter your shipping details, and we'll show the exact cost before you complete your purchase.

Shipping times vary with the courier and your location. Most orders are fulfilled on our end within 1 to 2 business days. You will receive an email confirmation once your order has shipped.

If you selected a tracked shipping option at checkout, your shipping confirmation email will include a tracking number.

We can't guarantee that you'll be able to change your shipping address once the order has been placed, as it depends on whether we've already shipped it. If you entered the wrong address, please call us as soon as you can at (519) 426-6700.

Shipping chocolate in the summer can be difficult. To protect your order, we recommend being home when your package is due so you can take it inside quickly. If you won't be home, consider shipping to your office or another temperature-controlled location.

We take as many precautions as we can, making sure the product is intact and solid before it leaves our facility. Unfortunately, we cannot take responsibility or offer refunds for damage caused by warm weather during shipping.

We are committed to our customers' satisfaction. If for whatever reason you are unsatisfied with your order, please let us know at contactus@picardpeanuts.com.

You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged, or you've received the incorrect order. Some exclusions may apply.

We reserve the right to refuse a refund if: the product was not purchased on picardpeanuts.com; the product has been damaged from customer mishandling; the product packaging has been opened or is otherwise not intact; the product has been repackaged; the product has been damaged from heat outside our control; or the 14-day refund window has passed.

We handle returns case by case, so please contact us as soon as possible to discuss your issue.

You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged, or you've received the incorrect order. Some exclusions may apply.

Through our secure payment page, you can pay using Visa and Mastercard.

In store we accept cash, debit and all major credit cards.

No. All online orders must be processed through our website.

We value your privacy. Every online order is protected with Secure Socket Layer (SSL) encryption, and none of the payment information given to us by our customers is stored on file.

Since 1979, Picard Peanuts Ltd. has been a staple of the Canadian peanut growing industry. Owned and operated by Jim Picard Jr. and his family, the company is famous for producing the original Chip Nuts® alongside over 150 other products, including jumbo cocktail peanuts, extra fancy Virginia redskins and Ontario-grown Valencia peanuts.

In 1980 we opened our first retail store on Highway 24, north of Simcoe, alongside Canada's first commercial peanut shelling plant. We now operate six retail stores throughout Southwestern Ontario.

We have six retail locations across Ontario: Windham Centre, Arva, Morriston, Fonthill, Fort Erie and Woodstock. See Visit the Blue Barns for addresses, hours and directions.

Yes. Picard's Peanuts is a family-owned business with deep roots in Canada. All of our products are either grown or manufactured in Ontario.

We are not. We are a family-owned business with six locations in Ontario. In 2012, Picard Peanuts split into two separate businesses: Picard Foods, and Picard Peanuts Ltd., which is us. The two companies are separate.

You can call (519) 426-6700 for customer service between 8 am and 5 pm, Monday to Friday, or email contactus@picardpeanuts.com. We will get back to you as soon as possible.