Order & Shipping Information

Picard Peanuts, Ontario’s first peanut company - Help & FAQs

How can we help?

Welcome to Picard Peanuts, Ontario’s first and oldest peanut brand. If you have any questions about your order or shipping information, you’ve come to the right place!

Check out some of our commonly asked questions below for some quick help with any inquiries you may have. If your question isn’t on the below list, simply reach out to us here and we’d be more than happen to answer it for you.

Account Information

It’s super easy! You can create an account by clicking here.

You can place multiple orders to multiple locations on one account. Simply fill out the shipping address you would like your order shipped to when checking out.

If you’re looking to buy a large order for your business or a crowd, shoot us an email at contactus@picardpeanuts.com or give us a call at (519) 426-6700 to place your order.

If you have forgotten your password, you can reset it by clicking here. You’ll need to input the email address associated with your account in order to reset your password.

Information About Your Order

Through our secure payment page, you can pay using Visa and Mastercard.

Most orders are processed within 24-48 hours. In a rush? Give our office a call at (519) 426-6700 and we’ll see what we can do about rushing your order.

Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, you’re shipping confirmation email will feature a tracking number for your convenience.

We can’t guarantee that you’ll be able to cancel your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you would like to cancel it, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.

We are committed to our customer’s satisfaction. If for whatever reason you are unsatisfied with your order, please let us know at contactus@picardpeanuts.com.

You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged or you’ve received the incorrect order. Some exclusions may apply.

We reserve the right to refuse a refund if:

  • The product was not purchased on picardpeanuts.com.
  • The product has been damaged from customer mishandling.
  • The product packing has been opened or is otherwise not intact.
  • The product has been repackaged.
  • The product has been damaged from heat outside our control
  • The 14-day refund window has passed.

We handle returns on a case by case basis, so please get in contact with us as soon as possible to discuss your issue.

We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong quantity, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.

You can return your order to us within 14 days of delivery for a full refund if the items delivered are defective, damaged or you’ve received the incorrect order. Some exclusions may apply.

All of our products are made in house, meaning that it’s very unlikely that items you order will be cancelled due to stock issues. If we don’t currently have stock, we will be able to make new stock in order to fulfil orders.

On the rare occasion that we need to cancel part or all of an order, our team will get in touch with you to update you on the situation and offer to replace or refund your missing items.

Shipping chocolate items in the summer can be difficult. In order to protect your order, we recommend that you are home when your package is due, so you can quickly take it inside and out of the hot sun. Additionally, if you won’t be home, we recommend that you ship your package to your office or other temperature-controlled locations to prevent melting.

Picard Peanuts takes as many precautions as we can, ensuring that the product is intact and solid before it leaves our facility. Unfortunately, we cannot take responsibility or offer refunds for damage done to products due to warm weather while in the shipping stage.

Shipping Information

Currently we only ship within Canada.

Shipping times vary based on the shipping courier used and your location, however most orders are fulfilled on our end within 24-48 hours. You will receive an email confirmation once your order has been shipped.

If you selected a tracked shipping option at checkout, you’re shipping confirmation email will feature a tracking number for your convenience.

We can’t guarantee that you’ll be able to change your shipping address once the order has been placed, as it will depend whether or not we’ve already shipped your order. If you realize after placing your order that you inputted the wrong address, please get in touch with us at contactus@picardpeanuts.com or (519) 426-6700 and we’ll see what we can do to help you.

If you haven’t received an order confirmation email or shipping confirmation email within 24 hours of placing your order, please contact us at contactus@picardpeanuts.com or (519) 426-6700. Please include the order confirmation number if possible, if not we’ll be able to confirm your order using your email address.

Still have questions?

Please don’t hesitate to get in touch with Picard Peanuts for any additional questions or concerns you may have. You can reach us by email or give Picard Peanuts a call at (519) 426-6700.

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